Pre-Pay has Arrived in Alberta
Posted on June 1, 2018
Bill 19 to enhance safety at gas stations and convenience stores has received Royal assent in the Alberta Legislature. All retail gas stations require equipment or procedures that ensure payment before fuel dispensing begins. This law is in reaction to several deaths and injuries where service station employees tried to intervene in fuel theft. Called Grant's Law, British Columbia enacted similar legislation in 2008. Bill 19 also places higher responsibility on protecting workers by implementing safe cash-handling procedures and by new requirements for stores that are open between 11:00 PM and 5:00 AM. Where stores employ a single employee, additional measures must be taken to ensure their safety. Stores that are open between 11:00 and 5:00 must also limit access by the public to the interior of the building. This requirement gave rise to a lot of speculation about what "limiting access" means. The PTMAA has checked with OH&S and this means that multiple points of access into the building must not be available during the night hours. Pre-pay is very common in the U.S. but not mandatory in most of Canada. It will take some time for customers to adapt to these new measures and service station operators can expect push-back if the B.C. experience is felt in Alberta. It's recommended that all staff are trained in properly dealing with customer complaints in a consistent manner. To read all the requirements of Bill 19, which came into effect June 1st, 2018, click pdf here (26 KB) .